תיאור תפקיד:
Exciting Fintech company with an office in Jerusalem seeks a Support Engineer.
The IT Support team ensures the production and development environments are up and running 24/7. We stay busy doing everything from back-office helpdesk to supporting development teams with integrations, debugging, and troubleshooting.
You are
As a technical-oriented individual, you are capable of resolving any technical issue with ease. Your exceptional customer service approach and effective communication skills help you to quickly solve problems of all levels of complexity, from the simplest to the most challenging. You are always eager to learn new things and have an innate drive for automation and continuous improvement of IT processes. You have a proven track record of working in a fast-paced environment and possess excellent diagnostic skills and leadership skills. You can quickly implement solutions and share your advanced technical knowledge in a simple and understandable manner.
דרישות:
Proficient in Hebrew and English both written and verbal, sufficient for achieving consensus and success in a remote and largely asynchronous work environment - Required
5+ years of experience working as a senior help desk specialist/ experience in a support role in a mid-large high-tech organization (military experience accepted) - Required
Troubleshooting a range of desktop/laptop computers, knowledge of Mac OS, Windows and Linux - Required
Proven experience supporting Apple Mac hardware and OSX operating systems – Required
Leadership skills: ability to run a project from start to finish and direct a team if necessary - Required
Experience working with collaboration tools, conferencing systems, remote IT tools, and ticketing systems - Required
Experience with MDM solutions such as In-Tune or Jamf
Possess a "no task too small" attitude. You must be willing to work off-hours from time to time
Strong Technical and Organization Skills
Troubleshooting Skills & Analytical Skills (networks, switches, routers, access points, printers, and other devices)
Familiarity with ServiceNow
Experienced with Zoom/Teams conference rooms
Experience with Active Directory, O365/Azure AD, and Powershell
Work from our Jerusalem office 5 days a week. (Possibility for 1 remote day a week)
היקף משרה:
משרה מלאה
קוד משרה:
731183
אזור:
ירושלים - ירושלים, יהודה ושומרון, בית שמש
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