תיאור תפקיד:
We are looking for a talented and motivated Team Leader to lead a Tier 1 Oracle Support team, focusing on Oracle Fusion applications. This role involves managing a professional support team, ensuring smooth day-to-day operations, addressing complex technical issues, and driving continuous improvement in processes and customer satisfaction. Key Responsibilities: Lead and mentor a team of Tier 1 support specialists, fostering a high-performance environment.
Oversee daily support activities, including ticket resolution and service level adherence.
Handle escalations and collaborate with Tier 2/3 teams to resolve advanced technical challenges.
Continuously improve support processes to enhance efficiency and service quality.
Work closely with internal departments to ensure alignment and efficient resolution of customer issues.
דרישות:
Minimum 3 years of experience in technical support, with at least 2 years in a leadership role. Strong knowledge of Oracle Fusion applications and experience with support systems. Proven leadership skills with a focus on team development and problem-solving. A customer-centric approach and a passion for delivering exceptional service.
היקף משרה:
משרה מלאה
קוד משרה:
23231
אזור:
שרון - חדרה וזכרון יעקב
צפון - גליל, טבריה והכנרת, עפולה, נצרת ובית שאן, עכו, נהריה והגליל המערבי, קריות ועמק זבולון, חיפה והכרמל, גולן
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