תיאור תפקיד:
Manage, mentor, and lead a team of CSMs APAC area, who are managing a portfolio of dozens of clients with a focus on increasing usage and expansions
Guide your managers to work with their CSMs on executing the company and department strategy in the most efficient way possible
Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells, and other opportunities
Build best practices methodologies to make sure your CSMs can be a trusted customer's consultant
Work in collaborating with our Sales/bizev, Product, Development, Marketing and Sales teams
Create a positive team culture and participate in team development including hiring, onboarding, career development and performance management
Extract value matter data from a complex database, BI tools and reports
Empower your team to better Identify upsell opportunities, leveraging and discussing them directly with the customer
דרישות:
3+ years experience in leading Customer Success or Account Management teams
At least 5 years SaaS CSM or Account Management experience for B2B organizations
Interest in sports, watching and talking sports on a daily basis
People manager at heart - you love mentoring, leading and contributing to the professional development of those around you
The ability to partner with customers in developing their strategic direction
Ability to understand complex products and technologies, and explain them simply
A desire to work in a fast-paced startup environment
Willingness to frequently travel domestically and abroad
Bonus Points: Experience in the sports industry and social media
Team leads management
Media streaming familiarity
Experience working closely with customers in Australia, Japan, China
היקף משרה:
משרה מלאה
קוד משרה:
541431
אזור:
מרכז - תל אביב, פתח תקווה, רמת גן וגבעתיים, בקעת אונו וגבעת שמואל, מודיעין
שרון - רעננה, כפר סבא והוד השרון, ראש העין, הרצליה ורמת השרון
השפלה - ראשון לציון ונס- ציונה, רחובות
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